Shipping and Handling
Starting July 1st 2018
By default, we ship by Canada Post or DHL with a tracking number for the following countries: USA, CANADA, European Union. The price shown with each product is the price for 3 week regular shipping to North America. Any express shipping or shipping to different locations will be subject to a supplement based on our 3rd party carrier. For non USA, EU, Canada customers, shipments will be made by DHL or any other required service provider depending on the cost of shipping. The prices will be shown by our 3rd party carrier. If you have doubts about your shipment, please ask me before buying. We always make the best shipping method according to the price you have paid.
Regular Shipping Delays (North America):
Approximately 3 weeks
Express Shipping Delays:
Europe: 1-3 business days
USA, Canada: 2-4 business days
Rest of the world: 3-5 business days
Shipping times are estimates only and cannot be guaranteed. If you need your item to arrive before certain date, please contact us to confirm if it is possible.
- We don't accept P.O.Boxes as delivery addresses.
- We recommends the recipient to provide a PHONE NUMBER to be able to contact you once the package reaches the destination country. Shipping charges include packaging, handling, tracking number and shipping. Buyers are responsible for any customs and import taxes that may apply.
You may exchange or return merchandise purchased on dildocase.com for a full refund, less original shipping charges, based on original form of payment, within 30 days of the purchase date. If the product is unopened, it can be exchanged at any time. You are responsible for the shipping charges incurred both on your original order as well as the charges to get the product back to us. If your item has been opened or used, restrictions may apply.
If you believe you have received a defective product upon arrival, please contact us immediately
If you purchased your DildoCase product through a certified retailer, please follow their return policy for refunds. If you do not have any luck there, let us help you out. For up to 60 days, and with proof of purchase, gift receipt or a packing slip from a DildoCase certified retailer, you may exchange an unopened product for store credit (only valid on dildocase.com). You will just have to cover shipping it back to us. If your item has been opened or used, you are not eligible for an exchange.